Privacy Statement

1.     Introduction is a mobility platform. With you can easily find an electric light vehicle like an electric kick scooter, an electric bike or an electric skateboard to rent on a monthly basis. Once you select your product, we deliver it to your doorstep and as long as your subscription is running we make sure it always works. also offers repair services for individual and corporates.


If you visit our website or in any other way contact, we process your personal data. By “processing” we mean everything we can do with this data such as collecting, recording, storing, adjusting, organising, using, disclosing, transferring or deleting that data.


This Privacy Statement aims to explain in a simple and transparent way what personal data we gather about you and how we process it. is a part of STEP Mobility B.V.


2.     The type of personal data we collect

Personal data refers to any information that tells us something about you and that we can link to you.

If you contact us, we process personal data such as your full name and email address.


3.     What we do with your personal data

We only use your personal data for legitimate business reasons.


This includes:

●      validating interest in proposed goods and services;

●      contacting you about’s proposed initiative; and

●      if necessary, to comply with our legal obligations.


4.     Who we share your personal data with and why

We may disclose personal data to third parties like regulators if required to do so by law. When we use other service providers we only share personal data that is required for a particular assignment. Service providers support us with activities like:

•           performing certain services and operations

•           designing and maintenance of internet-based tools and applications; and

•           preparing reports and statistics, printing materials and designing products.



5.     Cookies

We use cookies on our website for making the website function properly and analysing use of the website. With this information, we can improve and further develop the website. We don’t use tracking cookies or similar technologies. uses Google Analytics to perform statistical analyses about the way you use the services of Google Analytics collects information on how you navigate, how much time you spend on our website, how long you visit a particular web page, from which website you came to our website, type of internet browser you use and the IP address of your mobile phone and/or tablet, and websites you visit after visiting our website. This information is collected and analysed to improve the user-friendliness of our website and to improve our marketing activities.


A cookie is a small text file that is stored by your browser on your computer. On each subsequent visit to the website, the browser searches for cookies. If the browser finds cookies, it sends the information stored by the cookie to the website. The website downloads cookies on your computer, tablet or mobile phone which are strictly necessary for the functioning of the website, such as cookies that ensure that you can retrieve information on the website quickly, and cookies that are strictly necessary to provide a service which has explicitly been requested by you, such as a cookie that remembers your cookie settings. To download cookies that are not strictly necessary, such as cookies for gathering statistical information, needs your prior consent.


If you have adjusted your cookie settings so that websites are not permitted to place cookies on your computer, the  website may not be able to download the cookie which remembers whether or not you consented to the placing of cookies. If so, you will be asked to indicate your cookie preferences each time you visit the website. If you do not wish to be asked about your cookie preferences each time you visit the website, you need to adjust your browser’s cookie settings.


6.     Data retention

We are only allowed to keep your personal data for as long as it’s still necessary for the purpose we initially required it. After this, we look for feasible solutions, like archiving it.


7.     Your rights

We respect your rights to determine how your personal information is used. These rights include:

a.      Right to access personal data: You have the right to ask us for an overview of your personal data that we process by sending an email to

b.      Right to rectify personal data: if your personal data is not correct, you can ask us to rectify your personal data by sending an email to

c.       Right to complain: Should you not be satisfied with the way we have responded to your concerns you have the right to submit a complaint to us. If you are still unhappy with our reaction to your complaint, you can escalate it to the founders of RideSTEP. You can also contact the data protection authority in your country.


8.     Changes

We may change our Privacy Statement from time to time. The date of the last adjustment was 10.06.2019. Please check our Privacy Statement regularly for the latest version.


This Privacy and Cookie Statement may be modified from time to time to comply with applicable laws or to reflect our updated business practices, so please check this Privacy Statement periodically for any changes.


9.  Regulatory information is part of STEP Mobility B.V. (“RideSTEP”). RideSTEP has its statutory seat in Amsterdam at Singel 95 E, 1012 VG, The Netherland. | Facebook | Instagram
Contact : 0486 93 52 84
Office: Transforma BXL, Av. Jules Bordet 13, 1140 Evere

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